ITAMG COO Frank Milia shares invaluable insights on leadership, emotional intelligence, and the power of feedback in this must-watch video. Learn how effective leaders set aside their egos to truly listen and learn from others, even when faced with challenging perspectives.
In this candid discussion, Frank Milia, COO of ITAMG, delves into the critical aspects of leadership that often go overlooked. He emphasizes the importance of emotional intelligence in leadership roles and how it can significantly impact an organization’s success. Frank shares his personal experiences and strategies for managing emotions, accepting feedback, and fostering a culture of continuous improvement.
Whether you’re an aspiring leader, a seasoned executive, or simply interested in personal growth, this video offers valuable lessons that can be applied in both professional and personal contexts. Frank’s insights provide a roadmap for developing emotional intelligence, improving communication skills, and creating a more inclusive and productive work environment.
At ITAMG, we believe that great leadership is a continuous journey of learning and growth. This video is part of our commitment to sharing knowledge and fostering leadership excellence within our organization and beyond.
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Transcript:
One of the challenging things about being in a leadership position is making sure that you have your emotions in check, because part of our job is to consistently get feedback from people. And if you respond to feedback from an emotional standpoint, from your ego, you’re not listening to that feedback. You’re not considering that feedback. And so I would say daily I have to take a step back talking to middle managers, directors, employees. And Sometimes your knee-jerk reaction is if someone is complaining about something or pointing out a problem or opportunity, it’s to get defensive. Bringing that defensiveness into problem solving is never a productive strategy. As a leader, it’s something that we have to work on continually, which is to not be defensive, to not think you know everything because of the seat that you’re in or the experience that you’re in, and to really validate other experiences of others. If someone brings something to you, put yourself in their shoes. Even if you disagree with them, the important thing is to get to, Well, why do they feel that way? If something makes no sense to you, but it makes sense to someone else, there’s still something to learn from that person.